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Limited Warranty

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LIMITED WARRANTY

Subject to the terms below, Heritage Diabetic Supply provides the following limited warranty for the products. Heritage Diabetic Supply warrants to the patient that any products purchased will be free from defects in materials and workmanship during the warranty period applicable to each such product. Warranty periods, which vary by product, may be obtained by calling Heritage Diabetic Supply’s Customer Care Department. The warranty period commences on the date of shipment. Heritage Diabetic Supply’s sole obligation for this limited warranty is to repair or replace a defective product at no charge to Patient, or to credit Patient’s account for the purchase price paid for the defective product, at Heritage Diabetic Supply’s discretion.

Actions that may Void the Limited Warranty:

  1. The warranty period has expired,
  2. The item or defect is not covered under warranty,
  3. Product failure due to damage, destruction, or misuse of product,
  4. Excessive wear, or
  5. Modifications or alterations to the product.

To make a warranty claim, Heritage Diabetic Supply’s Customer Care Department must be contacted within five days of discovery of the defect to obtain a return authorization number. Heritage Diabetic Supply will be responsible for shipping costs on defective products that are under warranty which are returned by Patient to Heritage Diabetic Supply with a return authorization number. Replaced or repaired product will be shipped to Patient at Heritage Diabetic Supply expense. Other warranty terms and limitations may apply to certain products.

HERITAGE DIABETIC SUPPLY HEREBY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES NOT SET FORTH IN THE FOREGOING LIMITED WARRANTY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HERITAGE DIABETIC SUPPLY WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, CAUSED BY ANY PRODUCT DEFECT WHETHER CLAIMS ARE BASED UPON TORT (INCLUDING NEGLIGENCE), WARRANTY, CONTRACT OR OTHERWISE, EVEN IF HERITAGE DIABETIC SUPPLY HAS BEEN ADVISED OF SUCH POTENTIAL LOSS OR DAMAGE. TO THE EXTENT THE FOREGOING DISCLAIMERS ARE NOT ALLOWED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES WILL BE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY APPLICABLE TO THE PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO PATIENT.  UPON ANY MEDICAL RELATED CLAIM, THE PATIENT MUST CONSULT WITH THEIR PHYSICIAN IMMEDIATELY.

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