Heritage Diabetic Supply, Inc. strives for customer satisfaction and accuracy on all orders shipped. This philosophy is exercised in our business practice and emphasized daily.
The following return policy has been established to protect our customers and deliver products of exceptional quality.
If you wish to return your order, return the products in the same condition as it was received with the invoice within 30 days from the date of delivery.
If you try a product and are not satisfied with its performance, please contact our customer service toll-free at (800-303-9932) immediately.
Returns will be honored only if the following criteria are met:
- Product(s) have been returned in its original condition
- Product(s) must NOT be open, used or worn
- Product(s) do NOT have broken seals or have been tampered with
- Product(s) are NOT expired (see packaging)
All returns that are received with respect to this policy will be accepted and if payments have been received they will be refunded to your health insurance provider.
Product(s) received outside of this return policy will be noted in your file. You may be billed for the approved amount stipulated by CMS in your state. Please note that this can be avoided by following the above mentioned policy.
Our staff will assist you with ensuring that each product is in working order. If you have received an incorrect product or a product that does not fit upon arrival, we will be glad to work with you to get the correct item or size to best manage your health.
Thank you for your time and continued business. Any further questions or concerns will be handled immediately and professionally by our customer service department during normal business hours, Monday through Friday, 9am to 5pm EST toll-free (800-303-9932)